Company

Global People is emerging as a global leader in employment solutions for businesses looking to expand overseas.

Challenge

With operations in 8 locations on 3 continents and a rapidly growing client base, Global People reached a pivotal moment: continue with a time-consuming process or embrace new technology that could modernize their payment operations.  

For Global People, payments inefficiency was harming business. The company had to process tens of thousands of payments every month – a process that required 15 hours. With monthly payroll reports coming separately from every location, the finance team had to deal with a multitude of file formats, bank requirements, and payment types, leaving little time for the inevitable last-minute salary updates.  

When all the data was ready, the company had to use separate banking portals and interfaces for each country. And all of it had to be done well in advance to ensure on-time payments because the delivery itself took an average of three days.  

The manual process posed other challenges as well, including payment mistakes caused by simple human error. The lack of payment status visibility complicated tracking. The process was further complicated by unpredictable fees from intermediary banks, which were typically deducted from the workers’ payments, leaving them with less than a full value transfer.  

Solutions

According to Inbal Tamir Shabi, Global People’s Head of Operations, implementing Papaya Payments OS completely transformed their global payment operations for contractors and workers under the Agency of Record (AOR) model: 

Complete visibility – The team has full visibility into payment status through an intuitive dashboard, making it easy to track and resolve any issues.
 
Same-day payments – “With Papaya’s cutting-edge technology and global banking network, we were delivering payments on the same day,” Inbal said. “It completely changed the game for us—giving us the extra time we needed to process payments smoothly and eliminating the stress of those last-minute payroll adjustments.” 
 
Automated processes – The entire payment process is automated through a single-portal system, eliminating the need for manual intervention and dramatically reducing the risk of human error. 
 
Self-service portal – “Our contractors and employees can now enter and manage their own banking details through the worker portal,” she said. 

Results

Operational efficiency  

Global People dramatically improved the speed of payment processing and payment delivery, spending just 2 hours on payments every pay cycle.  

Team members had more time to make careful calculations and updates, gaining the flexibility to accommodate last-minute pay changes when needed. 

Risk and accuracy  

With Papaya Payments OS, Global People dramatically reduced human error in the payment process.  

Payment tracking and visibility improved substantially through the dashboard interface, giving teams comprehensive oversight of all transactions and reducing operational risks. 

Cost savings  

The new system dramatically reduced unexpected intermediary bank fees, solving a long-standing pain point. Banking fees fell by 40%, and administrative costs dropped as the team spent far less time reconciling payment discrepancies and managing payment issues. 

This new system is scalable and keeps payment processing as efficient and accurate as possible – helping Global People capture a larger share of the international business services sector rather than worrying about losing business due to errors.  

Payroll classification 

Payments are classified as salary payments, with the client company listed as the ultimate debtor. 

“This approach not only speeds up bank processing but also helps employees build a verifiable payment history—critical when applying for loans or mortgages.” 

Employee satisfaction  

Employees gained instant visibility into their payslips, Time and Attendance, personal docs, and more through Papaya’s self-service portal, reducing their need to contact HR. 

This autonomy increased trust in the payroll process, demonstrating how the right payment technology can transform not just operations and costs, but also employee experience and satisfaction.