Papaya’s Service Level

Papaya is fully invested in your success. We believe in our partnership, and we’re prepared to back up our commitments meaningfully.

Payroll processing accuracy is at the core of our SLA. That means we guarantee that our payroll calculations, cost breakdown, and tax reporting will be correct and reliable.

We also believe that partnership and trust are built on reliable communication. The pay cycle is a high priority, time-sensitive activity and it’s of utmost importance to us. We commit to responding in a timely manner and resolving the issue.

We’re so confident in our methods and technology that we take liability for your payroll payments arriving accurately and on time. If an issue occurs, we take responsibility. Our guarantees are backed by a credit system, put in place to safeguard your operations in the highly unlikely case of a payroll error or late payment.