Expertise for today
and tomorrow
Our dedicated in-country teams do more than solve immediate global employment challenges. Our experts proactively anticipate future complications, from regulatory changes to complex scenarios like terminations.
By integrating these top-tier professionals directly into our platform, we empower your global workforce with unparalleled employment expertise across payroll, EOR, AOR, and fully-managed contractor services.
Category
Customer Support
Service Delivery Consistency
Knowledge of Local Laws
Payments to Employees/Authorities
Adaptability to Changing Regulations
Category
Customer Support
A dedicated account manager is your bridge to a team of employment law, compliance and payment experts via Papaya 360 Support.
Service Delivery Consistency
Consistent service delivery across countries, tracked interactions for accountability.
Knowledge of Local Laws
Dedicated experts in fully managed local entities (or vetted partners) and Papaya’s Center of Excellence support operations and keep track of legal changes.
Payments to Employees/Authorities
Papaya’s technology automates payments to employees, authorities and vendors, removing manual payments.
Adaptability to Changing Regulations
Highly adaptable to changing regulations, with multi-tiered governance system that tracks and communicates changes as soon as they happen.
Category
Customer Support
Centralized support, no country-specific expertise. Lack of local teams leads to delayed responses.
Service Delivery Consistency
Service is consistent due to centralization, but local nuances may be missed without on-the-ground teams.
Knowledge of Local Laws
Local expertise is limited, since knowledge is centralized and there are no on-the-ground teams and experts in all locations.
Payments to Employees/Authorities
Payments are streamlined but operated via 3rd party providers, decreasing control.
Adaptability to Changing Regulations
Somewhat adaptable to changing regulations, taking longer to communicate and apply changes to their processes.
Real Stories, Real Success
‘’Papaya enables us to hire employees around the world, saving us time and simplifying the necessary arrangements -all in one solution.”
“Papaya supports our global expansion, enabling us to recruit, relocate and retain employees anywhere”
FAQ’s
How is Papaya Direct different than the aggregator model?
Papaya Direct offers dedicated experts in fully-managed local entities who are fully integrated into our platform and team, providing direct, personalized support and ensuring consistent service delivery. Our specialists become an extension of your team, providing you with strategic insights, anticipating regulatory changes, and ensuring seamless operations across all your locations.
What level of support can I expect with Papaya Direct?
With Papaya Direct, you receive dedicated account management through Papaya 360 Support, giving you access to a team of experts in payroll, EOR, AOR, employment law, compliance, and payments.
Your named account manager serves as your primary point of contact, ensuring consistent communication and personalized service. You’ll have direct access to local experts who understand your specific needs and challenges.
How does Papaya Direct help reduce costs compared to in-house operations?
Papaya Direct eliminates the need for maintaining internal teams across multiple countries, managing complex compliance requirements, and investing in various local infrastructures.
Our model combines the expertise of local specialists with our advanced technology platform, typically resulting in 40-60% cost savings compared to in-house operations. Additionally, our proactive approach to compliance and regulatory changes helps prevent costly errors and delays.
How does Papaya ensure consistent service quality across different countries?
Through our multi-tiered governance system and standardized processes, we maintain consistent service levels across all locations while adapting to local requirements.
Our Papaya 360 Support platform provides full visibility into all interactions, SLAs, and KPIs, ensuring accountability and enabling proactive management of any potential issues. Regular quality assessments and continuous training of our local experts ensure we maintain the highest service standards globally.
How does Papaya service locations where Papaya Direct is not yet supported?
In locations where Papaya Direct is not yet supported, we work with preferred in-country experts which are carefully vetted by Papaya and work according to our strict standards and policies to deliver the best experience for our clients.
Boost productivity and performance
Papaya’s global payroll technology thinks about everything. So you can focus on what matters–your business.