Company

Amdocs is a leading telecom software company operating in 90 countries with a contingent workforce of over 6,000, providing technology solutions to communications and media companies worldwide.

Challenge

As a leading telecom software company operating in 90 countries with a contingent workforce of over 6,000, Amdocs faced a major challenge following a recent acquisition: onboarding 200+ contractors in the Czech Republic quickly, compliantly, and without disrupting its existing systems.

Amdocs needed a solution that could:

• Handle onboarding, classification, and compliance without requiring internal platform use.
• Flow data into SAP Fieldglass while maintaining local compliance and worker protections.
• Validate time and invoices before billing to eliminate errors and delays.
• Provide flexible engagement models (EOR & AOR) across multiple geographies.
• Align with procurement, legal, and MSP workflows while delivering a high-quality individual contributor (IC) experience.

Solutions

Papaya Global delivered a white-glove, fully managed experience designed to integrate effortlessly into Amdocs’ operational environment, without the full platform adoption.

Customization at every stage

Papaya built a tailored support model to fit Amdocs’ specific processes:

• Manual onboarding supported by a dedicated team.
• Custom workflows designed to flow directly into SAP Fieldglass as the system of record.
• Hands-off service delivery with no platform training or usage needed by Amdocs.
• Dedicated time validation before invoicing, eliminating mismatches and payment delays.
• White-glove support for both freelancers and contractors, ensuring a smooth experience across all contractor types.

Risk management and compliance

Papaya assumed full compliance liability, backed by local legal experts, with a focus on:

• Accurate classification of ICs.
• Indemnification and risk mitigation for Amdocs.
• Transparent invoice auditing and documentation flow.

Results

Amdocs was able to onboard over 200 contractors in the Czech Republic within three weeks – meeting critical project deadlines without sacrificing compliance or control.

The experience delivered:

• Faster ramp-up for new workers post-M&A.
• Operational continuity with zero disruption to internal systems.
• Stronger compliance assurance across AOR and EOR models.
• Peace of mind through Papaya’s indemnity-backed delivery model.
• Cost optimization via volume-based global pricing.

Why it worked

The success of this engagement was rooted in:

• Deep operational discovery instead of feature-based selling.
• Willingness to adapt no one-size-fits-all; everything from onboarding to validation was customized.
• Strong MSP relationship, which helped align internal stakeholders and navigate legal and procurement complexities.
• A compliance-first mindset that addressed both regulatory risk and day-to-day contractor management challenges.
• A dedicated onboarding and support team to ensure a smooth experience for both Amdocs and its contractors.

Looking ahead

With the Czech Republic engagement completed successfully, Papaya and Amdocs are preparing for global expansion of contingent worker management. The scalable infrastructure and flexible model are set to support operations in additional countries, backed by the same high standard of service and compliance.