Employee Self-Service – Where Efficiency Meets Empowerment 

Two years ago, as the world began to emerge from the fog of the Covid pandemic, employers discovered a surprising new challenge. People were quitting their jobs at unprecedented rates – a phenomenon known as the Great Resignation.

While there were many reasons for the massive workplace turnover, research indicated an important factor – only 1 in 3 workers in the US feels engaged with their workplace. This comes with employee dissatisfaction and a perception that employers don’t care as much for their workers.

Other studies focused on causes of stress among working people. Most employees – 57% – are worried about their finances, and 36% of them are looking for new jobs because of it. These concerns are accentuated when employees have difficulties accessing their financial statements, are unsure of exactly when to expect their next paydate, or have to make special requests to HR to access past payslips.

Both data sets were consistent with what many forward-thinking companies were saying for years – to attract and retain top talent, employee empowerment is no longer a luxury, it’s a necessity.

That’s why investing in employee-facing resources can be a game-changer. Every initiative that entrusts employees with more control over their worklife can be a step in the right direction. A clear example of such an initiative would be employee self-service portals which can be game-changers.

Employees can use the portal to regain control of key aspects of their lives, such as their financial information. They can carry out routine tasks independently, without having to go through HR, creating a feeling of control among employees while also reducing the workload on HR and finance teams.

Papaya Personal – the self-service app that works for your workforce

Papaya’s own self-service employee portal, known as Papaya Personal, is embedded in Papaya’s unified payroll and payments platform, the Papaya Workforce OS. It provides direct access to payslips and other periodical documents, so employees can access them on their own, whenever and wherever they want.

Employees can take responsibility for updating their personal records, such as bank data, instead of relying on others to get their details right. They can even upload their own documents, so everything is in one place.

Papaya Personal also gives them easy access to Papaya’s support service, removing intermediaries from HR from the experience. The sense of autonomy and efficiency not only boosts productivity but also enhances employee satisfaction and contributes to retention.

Everything your workers need – all in one place

With Papaya Personal, the possibilities for enhancing autonomy and efficiency are endless. Here are some key tasks and functions employees can seamlessly manage through the app:

Access personal documents

Employees have easy access to payslips, periodic statements, benefits information, employment contracts, and even their estimated pay date. They can also upload documents and update their personal data directly on the platform (rather than by email), adding a layer of security to the information they share. HR and Finance teams never need to send documents manually again.

Time & Attendance, and PTO

Employees can register hours worked, including clocking in, clocking out, and reporting if they are working from home. They can even enter multiple entries in one day so that the time reports accurately reflect their work hours.

All types of time off reports are supported, and employees can upload related files directly to Papaya Personal through a user-friendly interface.

Update bank details

Employees can add and edit their banking details on their own, saving time for everyone. The system validates bank details automatically whenever they are added or changed, ensuring that the accounts are correct and ready to receive payments, avoiding payment delays and reducing input errors.

Contact support

All workers have direct access to Papaya’s support in-platform, saving your HR department’s time and resources and adding a layer of data protection. They can ask questions and get direct answers, increasing engagement with the company.

State-of-the-art security

Bank-level security and cutting-edge encryption mean you’ll never have to worry about a data breach again. Sign in using a password or set up biometric authentication (Touch ID/Face ID) for an added layer of assurance.

Contractor Invoicing and Signatures

Contractors working on SOW contracts can submit pro forma invoices to their employers, delineating the hours worked and milestones reached, and requesting their correspondent payments. Both SOW and retainership contractors can sign their invoices on the go directly on the platform, improving the contractor experience.

Papaya Workforce OS unifies payroll and payments

Papaya is the first and only platform that unifies payroll and payments into a single solution, supporting more than 160 countries.

Papaya Personal is available on iOS, Android or the web, so your employees can get everything they need, wherever they are.

To find out more about how Papaya Personal can help you build worker engagement while saving time and effort for your HR and Finance teams, schedule a demo today.